eCourier.co.uk - Happiness delivered

Job Details

Background

At eCourier we believe in making our customers happy. It's a simple premise for a business and one that has helped us become the fastest growing logistics company in Europe. Our proprietary technology is transforming a marketplace that hasn't had much to smile about since the 1970s. So much so that our client list now includes some of the world's largest and most well respected brands. All we ask from our employees is that they share our enthusiasm for delivering exceptional customer service and poses a desire to work as part of an effective team.

Key Duties Include:

• Managing a portfolio of accounts
• Attending client meetings
• Maintaining and building relationships with existing clients
• Client reporting
• Dealing with escalated customer complaints
• Oversea and help credit control process of managed clients
• Generating quotes for customers
• Using industry knowledge to help customers choose the best type of service
• Proactively responding to and resolving customers queries to a high standard
• Building internal relationships to ensure best practice
• Completing administrative work, as required

• Experience of working in Account Management is preferable
• A "can do" attitude
• A natural team player who wants to succeed
• Excellent command of English
• Ability to keep calm in a fast paced and sometimes stressful environment
• Excellent time keeping and attendance record
• Excellent communication skills
• Strong listening and questioning skills
• Smart appearance and punctual

Please email your CV to to apply for this position.