Job Details

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Customer Services Advisor - Permanent - eCourier - London
  
  Employer eCourier
  Area London
  Renumeration £Competitive
  Employment Type Full time
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Position Description

eCourier.co.uk, Europe's fastest growing 'same day' courier company, has a requirement for a customer services adviser, based within our head office in Central London. As a member of our Customer Services team, you will play a vital role in ensuring that happiness is delivered to all our customers. If you are customer focused, share our passion for excellent customer services, are a confident team player, then we would love to hear from you.

Key Duties Include:

  • Answering a high volume of Customer inbound calls and Livechats
  • Making proactive outbound calls to customers
  • Taking customer bookings
  • Generating quotes for customers
  • Using industry knowledge to help customers choose the best type of service
  • Proactively responding to and resolving customers queries to a high standard
  • Building internal relationships to ensure best practice
  • Dealing with customer complaints
  • Proactively responding to and resolving customers queries to a high standard
  • Building internal relationships to ensure best practice


Key Skills Required

  • Great telephone manner
  • Experience of working in customer services is essential
  • A "can do" attitude
  • A natural team player who wants to succeed
  • Strong written communication skills
  • Excellent command of English
  • Ability to keep calm in a fast paced and sometimes stressful environment
  • Excellent time keeping and attendance record
  • Fantastic customer services skills
  • Smart appearance and punctual


Employer Description

At eCourier we believe in making our customers happy. It's a simple premise for a business and one that has helped us become the fastest growing logistics company in Europe. Our proprietary technology is transforming a marketplace that hasn't had much to smile about since the 1970s. So much so that our client list now includes some of the world's largest and most well respected brands. All we ask from our employees is that they share our enthusiasm for delivering exceptional customer service and poses a desire to work as part of an effective team.
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Please email your CV to to apply for this position.