eCourier.co.uk is a new kind of courier company born out of the frustration our founders experienced at the hands of traditional London same day courier companies.
A failed delivery of a pair of Queen's tennis tickets left them thinking there must be a better way.
They quickly established that it was human operators at the heart of conventional courier companies that was limiting their capacity to deliver consistently excellent service. They built an intelligent automated resource-matching platform to replace that human supply-chain and overcome the problems we've all experience as a courier customer.
At the heart of our business is a one-of-a-kind real-time optimisation algorithm who we've named Larry.
Larry knows the location of every eCourier (with ten second accuracy) customer service expectations and traffic hotspots.
In a split-second he allocates the best courier and route for new orders, leading to quicker, more reliable service, and happier customers.
eCourier mixes the dynamism of a technology start up with the stability of a mature enterprise. Our growth has been almost entirely organic and has propelled us on to the Sunday Times Microsoft Tech Track 100 and Deloitte Technology Fast 50 league tables of the fastest-growing and most innovative technology companies in the UK.
We have invested more than £8M in the business and are backed by high profile angel investors and a global private equity firm.
We've grown from four couriers to over 40 office employees and in excess of 150 eCouriers. Larry has successfully allocated over 2 million orders!
We were born as a customer revolt to shake up a traditional industry, and this customer-focus extends into everything we do.
Our strapline is "Happiness delivered" and we deliver it.