New Online Booking Portal Now Live!

We are excited to announce that our new online booking portal is now live!

We have made significant changes to the portal to make it faster, easier, and more user-friendly.

Here are some of the key changes:

– A new, more modern design that is easier to navigate.
– A faster and more responsive user interface.
– More intuitive booking pages.
– A wider range of features and functionality, including a dashboard, tracking, and my account section where customers can view invoices, run reports, and update their details.

We believe that these changes will make it easier for you to place bookings with eCourier. We hope you enjoy using the new portal!

In the meantime, please do let us know if any questions or would like to preview the new version of the portal, we will also send a reminder email on the day of the launch.

portal@ecourier.co.uk

Click here to download the new online user guide

1. What are the benefits of using the new website?

The site has been redesigned to be more user-friendly and modern.
It offers a faster and more responsive user interface.
There is a new booking system that is easier to use.
It includes a wider range of features and functionality, such as: A dashboard
Tracking
A “My Account” section where customers can view invoices, run reports, and update their details

2. How do I log in to the new website?

To sign in, click the sign-in button on the homepage.

3. How do I select my default account address?

Click on the home icon in the postcode search tab.

4. Can I use the same password for the new website?

There is no need to change your username and password.
Note that the system is case-sensitive, so make sure you enter them correctly.
If your password is saved in your browser, the system will automatically log you in.

5. How do I reset my password if I forget it?

Click the password reset link, then:
Select Forgotten Password
Enter your email address
A reset link will be sent to you

6. How do I find my way around the new website?

Download the online user guide.

7. How do I contact customer support?

Click the live chat icon at the bottom right of the screen, or
Email: customer.services@ecourier.co.uk

8. How do I report a bug on the new website?

Email: portal@ecourier.co.uk

9. How do I get help with using the new website?

Use the live chat icon at the bottom right of the screen, or
Email: portal@ecourier.co.uk

10. The system does not provide a result after entering a collection or delivery postcode

Enter the postcode in the postcode finder.
The system uses the Royal Mail database: If the postcode is not found, it may be a new build or incorrect postcode
If needed, try entering the street name to find an alternative postcode
You can also use the Royal Mail postcode finder website