Frequently Asked Questions
Here are some of our most frequently asked questions.
Yes. Customers can book an eCourier with a credit or debit card. In order to use our Overnight or International service though, you must have an eCourier credit account. [Click here to obtain a same-day quote.](#)
No. It’s just easier for you. It only takes 20 seconds to book a job online. But you can call us if you would prefer to book over the phone. You can get our Customer Services team on 0345 145 1000.
This depends on the type of vehicle you choose and the traffic and weather conditions. Typically in London our average pick up time is about 30 minutes.
To book or enquire about specialist vehicles, from Luton Tail Lift(s) to Arctic’s, from two-person teams to our specialist white-glove services, please contact our Special Logistics team by clicking on this email hyperlink for an immediate response at speciallogistics@ecourier.co.uk.
Yes, we have vehicles available across the UK.
Yes. You can see the progress of your consignment in real time via our online tracking system from the point of collection to the point of delivery. All you need is the docket reference of your booking.
We will send an e-mail to the e-mail address with the name and signature of who signed for your goods and the time that they were signed for.
We will send you one automatically by email.
We always insure your goods. There is basic cover set up as standard with every booking which covers up to a value of £250 for loss or damage. But if you are sending something more valuable we can provide additional insurance. If you do want to arrange additional cover you will have Customer Services Department on 0345 145 1000.
As soon as you notice that an item has been damaged, please contact our Customer Services team on customer.services@ecourier.co.uk so that they can begin an investigation. Any item received damaged should be raised at the time of delivery and should not be signed for.
eCourier runs a specialist medical service for Medical Trusts, Hospitals, Doctors, Pharmacies, and any other companies working in this field. If you would like to speak to someone or find out more information on eCourier’s medical services then please contact medical@ecourier.co.uk.
[Click HERE to fill in the form](#) and we will contact you shortly with all of the details to open up an account and the discounts you will then qualify for.