And we'll install it, too
Often, customers' problems can turn out to be straightforward to fix once diagnosed. Why keep your busy engineer on site, when a trained courier can 'plug and play' the replacement part when they arrive with it?
Repairs, installations and swap-outs
When cost and customer satisfaction are the key priorities, our technical couriers will carry out repairs and parts swap-outs for your customers. Aside from connecting the replacement items to networks, our couriers are also able to undertake more-complex tasks such as building point of sale material, swapping out circuit boards and configuring replacement devices.
We can train a team of couriers to your specification, leaving your engineers to move onto those calls where their skills are used to the full.
Repairs and swap-outs
Training & vetting
We will work with your support staff to design a training programme for our technical couriers. The level of technical expertise required can be tailored to suit each individual client and project. eCourier will provide a pool of suitably qualified and vetted drivers to undergo your training in order to carry out the service requirements. We can also offer a "train the trainer" program to manage and increase resources using our own trained team.
Typical technical skills include:
- Machine consumable replenishment
- Configuration of replacement devices (like mobile phones)
- Peripheral swap-outs
- On site engineer asssitance and on site diagnostics working with IT support centres.