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Technical couriers

Technical couriers

And we'll install it, too

Often, customers' problems can turn out to be straightforward to fix once diagnosed. Why keep your busy engineer on site, when a trained courier can 'plug and play' the replacement part when they arrive with it?

Repairs, installations and swap-outs

When cost and customer satisfaction are the key priorities, our technical couriers will carry out repairs and parts swap-outs for your customers. Aside from connecting the replacement items to networks, our couriers are also able to undertake more-complex tasks such as building point of sale material, swapping out circuit boards and configuring replacement devices.

We can train a team of couriers to your specification, leaving your engineers to move onto those calls where their skills are used to the full. 

Repairs and swap-outs

Repairs and swap-outs

Replacement devices

Replacement devices

Configuration

Configuration

Training & vetting

We will work with your support staff to design a training programme for our technical couriers. The level of technical expertise required can be tailored to suit each individual client and project. eCourier will provide a pool of suitably qualified and vetted drivers to undergo your training in order to carry out the service requirements. We can also offer a "train the trainer" program to manage and increase resources using our own trained team.

Typical technical skills include:

  • Machine consumable replenishment
  • Configuration of replacement devices (like mobile phones)
  • Peripheral swap-outs
  • On site engineer asssitance and on site diagnostics working with IT support centres.

Contact our specialist team

Our specialist team is waiting to help you. Get in touch or complete the form and one of our team will respond as soon as possible.