Often, customers’ problems can turn out to be straightforward to fix once diagnosed. Why keep your busy engineer on site, when a trained courier can ‘plug and play’ the replacement part when they arrive with it?
When cost and customer satisfaction are the key priorities, our technical couriers will carry out repairs and parts swap-outs for your customers. Aside from connecting the replacement items to networks, our couriers are also able to undertake more-complex tasks such as building point of sale material, swapping out circuit boards and configuring replacement devices.
We can train a team of couriers to your specification, leaving your engineers to move onto those calls where their skills are used to the full.
We will work with your support staff to design a training programme for our technical couriers. The level of technical expertise required can be tailored to suit each individual client and project. eCourier will provide a pool of suitably qualified and vetted drivers to undergo your training in order to carry out the service requirements. We can also offer a “train the trainer” program to manage and increase resources using our own trained team.