Our Sustainability Journey

We’re on a journey to net zero by 2040.

We’re on the road to a more sustainable courier service by phasing out fuel-powered vehicles and investing in electric and zero-emission alternatives. Over 23% of our fleet is electrified, with more on the way. We also work with Positive Planet each year to measure and report our emissions in line with the GHG Protocol Corporate Standard.

Our Net Zero Commitment

We are committed to achieving Net Zero by 2040, in line with science-based principles and the goals of the Paris Agreement.

Our 2030 interim targets (against a 2023 baseline) include:

Reduce Scope 1 emissions by 42%
Reduce Scope 2 emissions to zero
Reduce Scope 3 emissions by 42%
Transition toward 100% renewable electricity

Net Zero means reducing emissions as far as possible across our operations and value chain, and only neutralising residual emissions through verified carbon removal solutions.

Environmental Responsibility

We measure and report our carbon footprint annually in alignment with the GHG Protocol Corporate Standard, with independent expert support from Positive Planet.

Our reporting covers:

Scope 1 – Direct emissions from company-controlled vehicles and fuel use

Scope 2 – Indirect emissions from purchased electricity

Scope 3 – Emissions across our value chain, including procurement, capital goods, upstream transport, commuting, and waste

Sustainability is not a standalone initiative. It is integrated into our operational, financial, and strategic decision-making.

Fleet Electrification

Transport sits at the heart of our business, and at the centre of our decarbonisation strategy.

23% of our fleet currently produces zero tailpipe emissions
Electric small vans are now available within our online booking portal
Cargo bikes and low-emission transport options continue to expand across major cities
Choosing an electric delivery option helps reduce air pollution, noise pollution, and overall carbon impact.

We are committed to progressively replacing end-of-life vehicles with lower-emission alternatives where operationally viable.

Governance and Reporting

Every year, we’re committed to:

Apply recognised emissions factors and reporting standards
Work with third-party sustainability specialists
Review progress annually against reduction targets
Publish an annual Sustainability Playbook
Continuously improve data quality and coverage

Looking Ahead

By embedding sustainability into every aspect of our business, we are building a low-carbon logistics model that supports our clients, strengthens our resilience, and contributes positively to our communities.

Over the coming years, we will focus on: